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Return Policy

Returns and Refunds

Your satisfaction is of utmost importance for us. Upon the arrival of your order, we suggest you open and check your package to make sure the products have been made in accordance of your order specifications. Please try your dresses as soon as possible without altering the dresses, washing the dresses and removing the tags. If you are not satisfied with the products you received, please read our return policy carefully so that we could help you out more quickly and more effectively. Please contact our service team before you return the products you received, they will provide you with some helpful advice. You can send your return request at Contact Us within 7 days upon receiving the parcel. Our service team will offer you further explanation about return process.

Note:

We use UK standard size, in case our size might slightly differ from the size in high street, we suggest you measure yourself and choose the size suitable for you. You are encouraged to choose custom made size.

The settings of your screen might alter the colour of the picture on our website. The light and weather condition will also affect the vision of the colour. For theses reasons, you are encouraged to order our Swatch to help you make a decision.

We Will Issue a Full Refund for any Defective, Damaged or Mis-Shipped Items.

Please read the following return and refund policy carefully.

1. Defective, Damaged or Mis-shipped Items

You are qualified to if your items are defective, damaged or mis-shipped. If you believe your items were damaged during delivery, you must first obtain "Proof of Damage" documentation from your delivery carrier, which needs to be included in your returned package.

If you wish to refund, you will need to cover the cost of shipping the product back to us. After returning the dress, we will inspect the dress to ensure that the defect was our responsibility, upon which we will offer you a complete refund within 16-20 days. However, if the defect is within aforementioned 10% difference, we can only offer you a partial refund of 20%-50%. We hope you can understand.

2. Fitting Issues

All our dresses are hand-made, therefore, the dresses will fit you well if you provide us with your exact measurements. The size of each dresses will be inspected strictly twice and taken photos as archives. On the other hand, our tailors have made all our dresses with additional fabric in the seams to allow minor size modifications. Once you measured your dress and found the size is not correct, please send us photos to show the problem, we will help you out at once.

3. Colour Mismatch

The settings of your computer screen may alter the colour of the pictures shown on our site. Slight colour aberration of your dress may not mean that the dress is defective or mis-shipped. However, if you are positive that you have received the item in a wrong colour, please contact our service team, we will also offer you return and refund service.

Note: We will not accept your return and refund request if the color of the dress you received is correct in accordance of your order. You can choose color option "as picture" if you like the color shown on the picture.

Return and Refund Process

1. Submit a return request at Contact Us to Customer Service within 7 days upon receiving your order. Please include an explanation and photographs stating the reason for your return.

2. Once our Customer Service has approved your request, we will provide you with a return address as well as a Product Return Form that must be filled in and included with your return. Please send the item(s) through your local post office within 3-5 business days from receiving the return form.

3. All the return item(s) will go through inspections. We will process the refund when we confirm that the product has the problems you mentioned. Once the refund has been processed by us, the funds will be credited back to your original bank account or online payment account.

Note: We will inspect the items returned. Once we confirm there is no problem on the items, we will issue the refund at once. Generally, it will takes about 5-12 days for the funds be credited to your original bank account which you used to pay the order.

Terms of use

Please note that all our dresses are made-to-order, which means the dress you order are special for you. Therefore, the dresses can't be restocked or resold. For this reason, we can't accept "buy-many-keep-one" order. Once your order is confirmed, we will think that you need all the items in your order and strictly follow our return and refund policy.